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If you have a question not covered here- or would like further information, please don't hesitate to email us at This email address is being protected from spambots. You need JavaScript enabled to view it. 

 

KABU SHOES SIZING CHART

 

AUS     5     6     7     8     9     10     11    

EUR    36   37   38   39   40    41    42

US       5     6     7     8     9     10     11  

UK       3     4     5     6     7      8      9    

 

Do you accept cheque or money order?
Unfortunately we do not accept any personal cheques, traveller's cheques or money orders.

How do I change or add to my order after it has been placed?
After you have processed your payment, your order begins to process and you cannot make any online changes to your order. Our system is designed to fill orders and get them on their way as quickly as possible. Once you receive your order in the mail, simply return any items you do not want by following our Return Instructions.

Do you accept international purchases?
Kabu ships to most destinations in the world , most days of the year! We use either Australia Post International or DHL depending on where you are located which usually takes between 5-14 working days to arrive. Customs clearance in some countries may be the reason your parcel takes more than 14 days.

Can I ship to multiple addresses?

No, we are not able to do split shipments. You will need to create multiple orders if you wish to send to multiple destinations.

 

Do I need to sign for my order?

Due to the high value of the goods that we sell, we require proof of delivery for all orders. This means we are unable to authorise packages to be delivered without a signature, and we recommend you ship to your business address, or somewhere that someone will be available to sign for the delivery.



What is the cost of delivery?
For full price purchases within Australia, SHIPPING IS FREE

If however during a peak sale time, KABU administers the right to enforce a small, flat shipping fee of $10.

For purchases outside Australia, postage and handling starts from AUD$30.00 and is calculated depending on the size of the parcel and the destinations in the world.


When will my parcel arrive?
All deliveries within Australia will arrive within 2-7 working days, depending where you're located.

All deliveries outside Australia will arrive normally within 5-14 working days. On rare occasions, some shipments may take up to 3 weeks to arrive if they are held up in customs.

Can I track my order?
Please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.  for any queries relating to tracking your order. Depending on the carrier we use, we may be able to send you tracking details.


When will my credit card be refunded?
Once your package has been received at Kabu, your refund will be processed in the original form of payment within 3-5 working days. You will be notified via email to the address listed on your account when this transaction has taken pace.

Is my personal information kept private?

Please be assured that your personal information is kept private and confidential and at no point will we rent or sell this.

Is Kabu a secure shopping site?
Yes, Kabu is a secure website. Your order and payment details are encrypted and remain secure over the internet.




What are my payment options?
We accept the following payment options:

  • Credit Card (VISA/MASTERCARD)
  • Paypal